Office of Dispute Resolution

PCC’s Office of Dispute Resolution provides a central location to address concerns, complaints and grievances from students, employees and community members.

We are committed to addressing complaints, grievances, or concerns in an independent, fair, and objective manner.

We intake, triage, investigation, and analysis of complaints and grievances, and assist other units in identifying process improvements.

Filing a Complaint

A complaint is a request for assistance with a problem, conflict, concern, or issue that negatively impacts students, employees, the community and/or the College. Please keep in mind that providing all the information requested on the intake form will help prevent delays in the assessment of your concerns.

• If the complaint is not a violation of policy, law or administrative procedure (AP), ODR will assist the complainant in resolving the issue with the appropriate college resource, employee or employee group (i.e. employee relations, supervisor, campus designated contact person,etc.).
• If the complaint demonstrates a violation, or potential violation of policy or administrative procedure (AP), ODR will begin a formal resolution process. This process could include investigation and/or coordination with appropriate college contacts.

For more detailed information, please see the ODR Complaint Review Process.

Use one of the methods below to discuss or file a complaint.  

• Call us directly at 520-206-4686
• Email us at resolution@pima.edu
• File a report on the hotline
  • Go online to Compliance and Ethics Hotline
  • Call toll-free at 1-855-503-8072

When using the hotline, you may remain anonymous if you so choose.

Filing a Grievance (Employee Only)

A grievance is an allegation that a specific personnel policy statement provision, an administrative procedure (AP), and/or regulation has been or is being misapplied, misinterpreted, or not applied in such a way that the grievant (employee) or their working conditions have been negatively affected. The Employee Handbook provides additional information about employee grievances.

Use one of the methods below to discuss or file a grievance:

• Call us directly at 520-206-4686
• Email us at resolution@pima.edu
• Complete a Grievance Form and email to resolution@pima.edu
• Go online to the Compliance and Ethics Hotline under "To File a Grievance"

Contact the ODR Office

Office of Dispute Resolution
4905C East Broadway Blvd.
Tucson, Arizona 85709-1300

Phone: 520-206-4686
Email: resolution@pima.edu

To file a report on the hotline:

• Go online to the Compliance and Ethics Hotline
• Call toll-free at 1-855-503-8072

Please keep in mind that providing all the information requested on the form will help prevent delays in the assessment of your concerns.