Complaint Processes

In its goal to provide quality instruction and service, Pima Community College (PCC) provides students access to appropriate staff and administrators to resolve questions and concerns about PCC staff, policies, procedures or other actions or inactions of the College.

Students are strongly encouraged to resolve any concern by talking with the individual or faculty member and their supervisor if necessary.

Student Complaint Resource Liaisons

Liasons are available at each campus to provide assistance and explain complaint processes:

File a Formal Complaint

If a student does not agree with the initial discussion and suggested resolution, the student may file a formal complaint. A complaint is a concern that a policy or procedure of the College has been incorrectly or unfairly applied, or a charge against a person’s behavior.

Use one of the methods below to discuss or file a formal complaint: 

• Phone: Call the Office of Dispute Resolution directly at 520-206-4686
• In person: Visit 4905C East Broadway, Suite C208, Tucson, Arizona 85709
• Email: resolution@pima.edu
• Online: Use our online student complaint form

Distance Education/Online Students Outside the State of Arizona 

Distance Education/Online Students Outside the State of Arizona can access the support of AZ SARA. Prior to registering a non-instructional complaint with AZ SARA Council, the student must complete PCC's official complaint process.

If an issue cannot be resolved by Pima Community College’s internal processes, students in online courses who reside in SARA states may choose to file a complaint with AZ SARA. Students residing in states not participating in SARA may appeal to their state of residence. Please see below to find the contact information for each state agency that would handle the complaint. You may also contact our accrediting agency, the Higher Learning Commission.

State	Where to File
THE HIGHER LEARNING COMMISSION	230 South LaSalle Street, Suite 7-500 Chicago, IL 60604 800.621.7440
ALABAMA	Alabama Commission on Higher Education
ALASKA	Alaska Commission on Postsecondary Education
ARIZONA	AZ SARA
ARKANSAS	Arkansas Department of Higher Education
CALIFORNIA	California Department of Consumer Affairs
COLORADO	Colorado Department of Higher Education
CONNECTICUT	Connecticut Office of Higher Education
DELAWARE	Delaware Department of Education
DISTRICT OF COLUMBIA	Office of the State Superintendent of Education
FLORIDA	Florida Department of Education
GEORGIA	Georgia Nonpublic Postsecondary Education Commission
HAWAII	Hawaii Post-Secondary Education Authorization Program
IDAHO	Idaho State Board of Education
ILLINOIS	Illinois Board of Higher Education
INDIANA	Indiana Commission for Higher Education
IOWA	Iowa College Aid
KANSAS	Kansas Board of Regents
KENTUCKY	Kentucky Council on Postsecondary Education
LOUISIANA	State of Louisiana Board of Regents
MAINE	State of Maine Department of Education
MARYLAND	Maryland Higher Education Commission
MASSACHUSETTS	Massachusetts Department of Higher Education
MICHIGAN	Michigan Department of Licensing & Regulatory Affairs
MINNESOTA	Minnesota Office of Higher Education
MISSISSIPPI	Mississippi Commission on College Accreditation
MISSOURI	Missouri Department of Higher Education
MONTANA	Montana Board of Regents
NEBRASKA	Nebraska's Coordinating Commission for Postsecondary Education
NEVADA	Nevada Commission on Postsecondary Education
NEW HAMPSHIRE	New Hampshire Department of Education
NEW JERSEY	State of New Jersey Office of the Secretary of Higher Education
NEW MEXICO	New Mexico Higher Education Department
NEW YORK	New York State Education Department Office of College and University Evaluation
NORTH CAROLINA	University of North Carolina General Administration
NORTH DAKOTA	North Dakota University System
OHIO	Ohio Department of Higher Education
OKLAHOMA	Oklahoma State Regents for Higher Education
OREGON	Office of Degree Authorization
PENNSYLVANIA	Pennsylvania Department of Education
RHODE ISLAND	Rhode Island Council on Postsecondary Education
SOUTH CAROLINA	South Carolina Commission on Higher Education
SOUTH DAKOTA	South Dakota Board of Regents
TENNESSEE	Tennessee Higher Education Commission
TEXAS	Texas Higher Education Coordinating Board
UTAH	Utah System of Higher Education
U.S. VIRGIN ISLANDS	University of the Virgin Islands Camille McKayle Provost and Vice President for Academic Affairs University of the Virgin Islands #2 John Brewers Bay St. Thomas, USVI 00802 Phone: 340-693-1200 Email: cmckayl@uvi.edu
VERMONT	Vermont Agency of Education
VIRGINIA	State Council of Higher Education for Virginia
WASHINGTON	Washington Student Achievement Council
WEST VIRGINIA	West Virginia Higher Education Policy Commission
WISCONSIN	Wisconsin Educational Approval Board
WYOMING	Wyoming Department of Education

Additional Policies and Resources

PCC has a policy that prohibits discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age or on the basis of membership as set forth in Uniformed Services Employment and Reemployment Rights Act (USERRA), or any other basis which is proscribed by law in the administration of, and access to, its programs, services, and facilities. The policy applies to students, employees, and applicants for employment. 

Information on the Americans with Disabilities Act (ADA) and accommodations may be found on the Access and Disability Resources webpage. Information on Equal Employment and Affirmative Action may be found on the Equal Employment Opportunity (EEO) & Affirmative Action (AA) webpage.

Accrediting Agencies

Pima Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Please note:  Academic or occupational programs that are either accredited or approved by an external entity may have policies or procedures that are different or more restrictive than those of the College. These policies or procedures will supersede any conflicting College policies or procedures.

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