Complaint Processes

Pima Community College, in its goal to provide quality instruction and service, provides students access to appropriate College staff and administration to resolve questions and concerns about PCC staff, policies, procedures, or other actions or inactions of the College.

Students are strongly encouraged to resolve any concern by talking with the individual or faculty member and his/her supervisor if necessary.

• Student Complaint Resource Liaisons at each campus (see box on below) are available to provide assistance.
• Distance Education/Online Students Outside the State of Arizona can access the support of AZ SARA. Prior to registering a non-instructional complaint with AZ SARA Council, the student must complete PCC's official complaint process.

If a student does not agree with the initial discussion and suggested resolution, the student may file a formal complaint.  A complaint is a concern that a policy or procedure of the College has been incorrectly or unfairly applied, or a charge against a person’s behavior.

Use one of the methods below to discuss or file a formal complaint. 

• Phone: call the Office of Dispute Resolution directly at 520-206-4686
• In person: visit 4905C East Broadway, Suite C208, Tucson, Arizona 85709
• Email: resolution@pima.edu
• Online: use our online student complaint form

Additional Resources

PCC has a policy that prohibits discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age or on the basis of membership as set forth in Uniformed Services Employment and Reemployment Rights Act (USERRA), or any other basis which is proscribed by law in the administration of, and access to, its programs, services, and facilities. The policy applies to students, employees, and applicants for employment. 

Information on the ADA and accommodation may be found on the Access and Disability Resources webpage. Information on Equal Employment and Affirmative Action may be found on the Equal Employment Opportunity (EEO) & Affirmative Action (AA) webpage.

Accrediting Agencies

Pima Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Please note:  Academic or occupational programs that are either accredited or approved by an external entity may have policies or procedures that are different or more restrictive than those of the College. These policies or procedures will supersede any conflicting College policies or procedures.