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Program Outcomes - Office Assistant

Upon successful completion of the Office Assistant certificate program, the learner will be able to:

1. Read, identify, and prepare standard types of business documents
CSA 120, OAP 171, CSA 101, OAP 111A
2. Demonstrate appropriate technological skills in basic business software: word processing, spreadsheets, database, as well as using the Internet as a research tool
CSA 120, CSA 110, CSA 101
3. Use appropriate office procedures as related to workforce behaviors, communication essentials, records and financial management, professional responsibilities and growth.
OAP 171
4. Communicate effectively using written communication skills.
OAP 151
5. Demonstrate good customer service skills for both internal and external customers
OAP 171
6. Demonstrate appropriate critical thinking
OAP 171