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Customer Service Management


** Program Inactivated **

This program has been inactivated.
No new students will be accepted into this certificate program.

What can I do with this degree?

Career Options:  Advance in your career as a customer service representative

Academic Options: Continue your studies by working toward additional degrees and certificates in business

Important information about the educational debt, earnings, and completion rates of students who attended this program. 

Program Requirements 2017-2018

Required Core Courses

Course # Course Title Credits
BUS 100 Introduction to Business 3
 or MGT 122   Supervision   
CSA 100 Computer Literacy 1
MGT 110 Human Relations in Business and Industry 3
MGT 130 Retail Analysis 3
MKT 100 Customer Service Skills 3
SPE 120 Business and Professional Communication 3
 or WRT 154   Career Communications   
Subtotal 16