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Current problem sharing data between systems

May 19, 2017

5:13 p.m. update

Online services have been restored.  All student and employee services in MyPima are once again available.

New Banner entries/updates are being processed correctly and promptly.  Information Technology has started online processes to identify and "push" data entered between early Tuesday morning through Friday 4 p.m.  It is estimated that the data will all be processed by midday Saturday, May 20.

An additional announcement will be posted at that time.

3 p.m. update

Banner will be restarted at 4 p.m.  It will be unavailable for 30-60 minutes.  During this time, most online student and employee services in MyPima will be unavailable (registration, grade look-up, etc.).  The MyPima, D2L and email systems will remain available during the outage.

When Banner has been restored to service, new Banner entries/updates will begin processing quickly.  However, Banner data created/edited between early morning Tuesday, May 16 through 4 p.m. Friday, May 19 will be delayed.  This data will be processed over the weekend. 

Read below to learn some of the impacts of the delayed processing.

8:00 a.m.

We are currently experiencing a data processing problem that has caused Banner data to not synchronize quickly with other College systems. 

Students and employees might encounter this problem in a number of ways such as:

  • New students may not be able to log into online systems or College computers
  • Some student registration may not display in D2L or MyPima course homepages
  • Dynamic mailing lists may not be accurate
  • If faculty have recently been assigned to a course, the course may not be available to them in D2L or MyPima

Several units at the College have been working with our vendors to troubleshoot and remedy the issue as quickly as possible.

We do not have a timeline for the complete resolution of the problem at this point.

We will continue to update this notice as we learn more.