COVID-19: Student Resources
The resources listed below provide special instructions, procedures and contacts to support you as Pima continues to provide virtual and in-person instruction and support services.
Use the student-created glossary of terms for additional support.
24x7 Student Services
The 24x7 virtual student services phone number/email provides general information, registration and other support. It is available 24 hours a day, 7 days a week.
Call 1-844-502-9912 (toll-free) or email virtualsupport@pima.edu to get in touch with us.
PCC staff are available to assist you by email and phone:
- Advising & Counseling Departments
- Registrar
- Financial Aid Office
- FAhelp@pima.edu or call 520-206-4950
- Placements & Testing Office
- Library Services
- Student Receivable Services/Student Accounts
- bursaronline@pima.
edu or call 520-206-4574
- bursaronline@pima.
- Access & Disability Resources Office
- ADRhelp@pima.edu or call 520-206-6688
- Veterans Office
- Veterans@pima.edu or call 520-206-2266
- Tutoring Services
- Campus Learning Centers are now offering face-to-face tutoring! We will also continue to offer virtual tutoring through our Virtual Learning Center.
Please visit the tutoring website for more information and schedules.
- Campus Learning Centers are now offering face-to-face tutoring! We will also continue to offer virtual tutoring through our Virtual Learning Center.
- Student Life Office
Additional Resources
Use the PCC YouTube COVID-19 playlist to view videos about virtual classes & services and how to get help if needed, as well as an introduction to important virtual student services.
- Student Resource Guide for Transition to Online Learning (D2L)
- Campus Computer Commons are now open! Please visit the computer commons website for locations and hours.
Higher Education Emergency Relief Fund (HEERF) & CARES/CRRSA/ARP Act Funding FAQs
Pima Community College has been selected to distribute funds to students who have been affected by the COVID-19 pandemic.
The Coronavirus Aid Relief, and Economic Security Act (CARES), also known as HEERF I, was signed into law on March 27, 2020. This relief package included Emergency Financial Aid Grants that were made available to students. These funds have been distributed to all eligible students.
The Coronavirus Response and Relief Supplemental Appropriations Act, 2021 (CRRSAA), also known as HEERF II, was signed into law on December 27, 2020. This relief package included Emergency Financial Aid Grants that were made available to students. These funds have been distributed to all eligible students.
The American Rescue Plan (ARP), this is also known as HEERF III, was signed into law on March 11, 2021. This relief package includes Emergency Financial Aid Grants that will be made available for students. These funds have been distributed to all eligible students.
How do I qualify for the Higher Education Emergency Relief (HEERF) funds?
Students eligible for HEERF 1:
- U.S. citizenship or eligible noncitizen
- Social Security number
- Registration with Selective Service (if the student is male)
- High school diploma, GED, or completion of high school in an approved homeschool setting
- FAFSA must be received by Pima Community College
The FAFSA is necessary for validation of criteria 1-4. Upon the student submitting the FAFSA, the application goes through several federal database checks to confirm the validity of the data. Pima Community College, as an open admissions institution, does not collect and validate some of these pieces of information.
Pima Community College has finished distributed these emergency funds to students.
Students eligible for HEERF 2:
- U.S. citizenship or national
- A citizen of the Freely Associated State: the Federated States of Micronesia and the Republics of Palau and the Marshall Islands
- A US permanent resident or other eligible noncitizen (someone who has entered the country under parolee or asylum status).
Pima Community College has finished distributed these emergency funds to students.
Students eligible for HEERF 3 (updated May 11, 2021):
- No student eligibility requirements in the law
How will I receive the HEERF funds?
Funds are distributed to you directly. Fastest and safest way for us to send you funds is for you to sign-up for ERefund. You may do this by going to your MyPima, MyAccountManager, in your Students tab. Otherwise a standard check will be mailed to you.
Who do I contact if I don’t receive my HEERF funds?
For additional information regarding the Higher Education Emergency Relief Funds, please review the information in the COVID-19 resources webpage.
Am I eligible for more money from the HEERF?
The number of credits that you are enrolled for determines the amount you will receive.
- Non-credit courses = $400
- Less than half time (1-5 credits) = $400
- Half time (6-8 credits) = $600
- Three-Quarter Time (9-11 credits) = $800
- Full time (12 credits or more) = $1000
- Certain Clock Hour programs = $1000 (FT Students)
Will these funds be visible to me on my student account?
You may review your disbursement and refund information via MyPima, MyAccount Manager. The disbursement is not taxable and will not be reflected in your financial aid package.
Is there a list of things that I can or cannot use this money for?
You may use this money to assist you in any expenses you have that were caused due to the disruption you experienced from COVID-19.
Will this affect my financial aid?
These are federal emergency funds, they do not count as financial assistance. They do not count with or against your other financial aid, if you are receiving other forms of aid.
Can I use this for tuition and fees?
Unlike other sources of aid, these funds may not be used to pay any outstanding charges (tuition and/or fees) that you have at Pima, but you may choose to pay. It is at your own discretion.
Don’t see your question?
You can email pcc-heerf@pima.edu.