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Student Complaint Processes

Pima Community College in its goal to provide quality instruction and service, provide students access to appropriate College staff and administration to resolve questions and concerns about PCC staff, policies, procedures, or other actions or inactions of the College. 

Informal Resolution

Students are strongly encouraged to resolve any concern by talking with the individual or faculty member and his/her supervisor if necessary. General guidelines are given below.  Additional assistance is available from the Student Complaint Resource Liaison at each campus.  

Complaint Against or About:
Staff (includes Administrator) Staff or the Area Supervisor
Faculty Office of the Academic Dean
Grade Faculty or the Office of the Academic Dean
Security/Safety Campus Police/Department of Public Safety
Discrimination EEO/ADA Office
Disabled Student Resources Area Supervisor
Customer Service Area Supervisor
Academic Program or College Service Area Area Supervisor
Facilities Area Supervisor

If a student does not agree with the initial discussion and suggested resolution, the student may file a written (formal) complaint.  A complaint is a concern that a policy or procedure of the College has been incorrectly or unfairly applied, or a charge against a person’s behavior. Please follow the applicable complaint procedure below.   

Grade-Related Complaints

Grade or Faculty-Related Complaints from Students

Use the Grade-Related Complaints from Students process.

Faculty-Related Complaints

Use the Faculty-Related Complaints from Students process (not grade-related).

Other College-Related Complaints from Students

To file other College-related complaints (other than Equal Opportunity Policy or Americans with Disabilities Act) use Pima’s Office of Dispute Resolution

Equal Opportunity Policy and Americans with Disabilities Act (ADA)

Pima Community College has a policy that prohibits discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age or on the basis of membership as set forth in Uniformed Services Employment and Reemployment Rights Act (USERRA), or any other basis which is proscribed by law in the administration of, and access to, its programs, services, and facilities. The policy applies to students, employees, and applicants for employment.

The College has procedures to address complaints by students alleging violations of the ADA.  Information for students wishing to file an EEO complaint against faculty and/or other employees may be found on the Nondiscrimination of Students On the Basis of Disability—Academic Adjustments and Other Accommodations webpage (AP 3.46.03). In addition, the College has procedures to address complaints by students or employees alleging violations of non-discrimination laws.  Please see the Unlawful Discrimination Standard Practice Guide or contact the College EEO/ADA at 206-4539; 4905 E. Broadway, Tucson, AZ 85709.

Accrediting Agencies

Pima Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Please note:  Academic or occupational programs that are either accredited or approved by an external entity may have policies or procedures that are different or more restrictive than those of the College. These policies or procedures will supersede any conflicting College policies or procedures.