Administrative & Staff Job Classifications
Class Specification Title: Student Services Manager
Series: Student Services
The Student Services Manager is the sixth level of a six-level student support series. Incumbent performs managerial level duties in directing and coordinating the on-going development, implementation, evaluation, and modification of multiple student services functions and activities for an assigned campus. The Student Services Manager is differentiated from the Student Services Coordinator by its managerial and leadership responsibilities.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Supervising employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination and disciplinary recommendations. Daily 10%
- Managing multiple student services areas and ensuring coordination of services between campus and district offices. Daily 10%
- Provides direct service to students, as required, to implement the SSC.
- Representing the campus at a variety of internal and external activities, which include, but are not limited to, the implementation of the processes of dual and pre-collegiate enrollment, college transfer, JTED and community outreach. 10%
- Monitoring assigned campus services and programs to ensure consistency and support of campus strategic plans and College mission. Daily 10%
- Monitoring and ensuring processes are consistent and in compliance with all campus, College, State, Federal, and accreditation guidelines applicable to student services. Daily 10%
- Collecting, analyzing, and disseminating a variety of information; preparing related reports and summaries; making recommendations based on findings. Daily 10%
- Assisting in the development of systems, processes and procedures designed to improving the quality of student service offerings. Weekly 10%
- Investigating and resolving issues and complaints from students, faculty, staff, and the general public; recommending corrective measures to resolve process issues. Weekly 10%
- Managing the development of strategic plans for student services and establishing goals and objectives and measures quality of levels of services provided. Monthly 10%
- Developing and managing student services budget; approves expenditures. Weekly 5%
- Representing the Vice President in various capacities related to student services. Weekly 5%
- Performing other duties of a similar nature or level. As Required
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
- Not Applicable.
Training and Experience (positions in this class typically require):
Bachelor’s Degree in a related field and four years of progressively responsible experience in student services, including two years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Masters Degree preferred.
Licensing Requirements (positions in this class typically require):
- None Required.
Knowledge (position requirements at entry):
- Advanced student development theory, trends and practice, as well as student services and programs relevant to a higher education setting
- Leadership and managerial principles
- Supervisory principles
- Training principles
- Customer services principles
- Budgeting principles
- Applicable local, state and federal laws and regulations
- Technology, desktop computing and applicable software applications
- Strategic development methods
Skills (position requirements at entry):
- Apply organizational goals into the delivery of student services
- Monitoring and evaluating employees
- Prioritizing and assigning work
- Managing multiple priorities
- Developing and implementing goals, objectives and procedures
- Resolving sensitive or complex situations
- Developing and monitoring budgets
- Interpreting and applying local, state and federal laws and regulations
- Desktop computing and applicable software programs
- Establishing and evaluating student services programs
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.
Work: Positions are not sedentary. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Jobs require the ability to move around on a frequent basis to perform the duties of the position in an office environment.
Some jobs may require long periods of standing and walking.
The above classification specification is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Draft prepared by Fox Lawson & Associates LLC (DJG/LM): 03/01
Revisions prepared by Deans of Student Development and Human Resources: 10/02
Revised by Human Resources: 03/06
Revised by Vice Presidents of Student Development and Human Resources: 11/09