Administrative & Staff Job Classifications
Class Specification Title: Student Services Advisor
Series: Student Services
The Student Services Advisor is the fourth level in a six-level student services series. Incumbents are responsible for performing academic and student services duties in: advising; analyzing areas or topics such as: student admissions, academic progress, financial aid, and registration information; researching, collecting, updating and interpreting information and/or preparing and submitting reports; training student services staff; and assisting the Student Services Coordinator and Manager in activity and program development.
It is distinguished from the Student Services Advanced Specialist by its exempt classification and the responsibility for higher level knowledge, skills and abilities in student services as well as for an advanced level of analytical skills, staff training and program development. It is differentiated from the Student Services Coordinator in that this position is not responsible for daily supervision and/or management duties.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Conducting academic advising of students to include four-year transfer information, selecting courses, providing information about certificates, degrees and college services, and developing educational plans. Daily 15%
- Researching and recommending resolutions for more technically difficult and complex student advising concerns. Daily 15%
- Developing and implementing: training of Student Services Center staff to ensure consistent student services district-wide; new student orientation, workshops and training programs in a variety of modalities including in person and online.
- Providing technical information and interpretation of College policies, practices and procedures; best practices and trends in student development theory; and Federal and state laws and regulations to students, staff, faculty, administration and the general public ensuring compliance. Daily 10%
- Analyzing confidential student information; identifying issues and discrepancies; formulating recommendations for appropriate action based on findings. Daily 15%
- Researching, interpreting, updating and maintaining a variety of confidential student records. Daily 10%
- Conducting student transactions utilizing the College student information system. Daily 5%
- Monitoring and evaluating student and academic services operations and processes; measuring quality of service; recommending improvements and modifications; preparing related reports. Weekly 10%
- Collecting and analyzing a variety of information and statistics relating to student services, and summarizing findings, preparing reports and making recommendation. Weekly 5%
- Collaborating with student services advisors and student services coordinators at other campuses and the District Office to provide and improve services to students. Weekly 5%
- Assisting in developing, planning, and implementing student services goals and objectives; recommending procedural improvements for service delivery. Monthly 5%
- Preparing for and participating in/on a variety of College and community committees, workshops, meetings, training sessions, taskforces, and conferences. Monthly 5%
- Performing other duties of a similar nature or level. As Required
Training and Experience (positions in this class typically require):
Bachelor’s Degree and one year experience in student and/or academic services or an equivalent combination of education and experience sufficient to successfully perform he essential duties of the job such as those listed above.
Licensing Requirements (positions in this class typically require):
- None required
Knowledge (position requirements at entry):
- Student services and programs relevant to a higher education setting
- Student development theory, practices and trends
- Academic development principles
- Desktop computing and applicable software applications
- Research, analysis and reporting principles
- Confidential records management principles
- High level customer service principles
- Staff training and learning principles
- Applicable local, state and federal laws, rules, and regulations
Skills (position requirements at entry):
- Conducting staff training and development
- Desktop computing and applicable software applications
- Analyzing and compiling information
- Analyzing problems and identifying solutions
- Adapting to rapidly changing environments
- Organizing work and balancing priorities
- Coordinating and executing multiple tasks
- Providing customer service
- Maintaining security of confidential students records
- Interpreting and applying applicable policies, procedures, laws and regulations
- Communicating student services and academic policies and procedures
- Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction
Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.
Work: Positions are not sedentary. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Jobs require the ability to move around on a frequent basis to perform the duties of the position in an office environment.
Some jobs may require long periods of standing and walking.
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Developed by Human Resources and the Vice Presidents of Student Development: 11/09