Administrative & Staff Job Classifications
Class Specification Title: Public Safety Dispatcher
Series: Public Safety - Dispatcher
Levels in series: 1 | 2
The Public Safety Dispatcher is the first level of a two level Public Safety - Dispatcher series. Incumbents operate independently and are responsible for responding to emergency and non-emergency calls for service, monitoring field activity and recording confidential information into law enforcement databases. The Public Safety Dispatcher is distinguished from the Public Safety Dispatcher Supervisor that has full supervisory responsibility.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Receives emergency and non-emergency calls for service; prioritizes calls and directs appropriate response by public safety personnel. Daily 30%
- Inputs, updates, requests, and transmits confidential query information from various sources to ensure current, accurate public safety and criminal records in support of a certified police agency. Daily 15%
- Monitors multi-frequency system while answering and screening incoming multi-line telephone calls in order to monitor and coordinate field unit public safety activity. Conducts periodic welfare checks. Daily 15%
- Communicates with co-workers, college departments, other agencies, and the public to obtain or provide information. This includes assisting visitors. Daily 10%
- Monitors various equipment, such as alarm systems, 24-hour recorder system and multi-agency dispatch equipment to ensure they are working properly; responds to alarms and equipment malfunctions. Daily 10%
- Accesses various confidential and law-enforcement databases to provide meaningful information to a variety of sources. Daily 10%
- Performs a variety of office law enforcement and judicial support tasks such as data entry of police reports, warrant filing, and warrant validation. Weekly 10%
- Performs other related duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Training and Experience (positions in this class typically require):
High School Diploma or General Equivalency Degree and one year of office support or customer service experience; or, six months previous police dispatching experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Incumbents must be able to type 35wpm.
Licensing Requirements (positions in this class typically require):
- Arizona Criminal Justice Information System (ACJIS) Level A Certification;
- Spillman Computer Aided Dispatch (CAD) Certification;
- Tucson Police Department Database (RMS) Certification.
- New employees are provided training for all systems and certification requirements.
Knowledge after completing training program:
- Applicable, local, state and federal laws and regulations;
- Police radio 10-codes and phonetic alphabet;
- Applicable computer programs and equipment;
- Alarm, radio and security system equipment;
- Deaf and hearing impaired telephone equipment;
- Requirements for accessing confidential information from local, state and national databases.
Skills (position requirements at entry):
- Operating of multi-channel radios, console computer terminals, and multi-line telephones;
- Obtaining complete and accurate information in crisis and emergency situations;
- Working independently with little supervision;
- Multi-tasking and decision making in high pressure situations;
- Distinguish color;
- Maintain confidentiality of information;
- Work alone and semi-independently in a 24 x 7 operation;
- Understand and comprehend multiple, simultaneous conversations;
- Communication, interpersonal skills with coworkers, supervisor, the general public, etc.
Positions in this class typically require:talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting/separating small parts.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Draft prepared by Fox Lawson & Associates LLC (DJG/LM) Date: 02/01
Revised by Human Resources: 06/04
Revised by Human Resources: 03/10, 03/15, 02/17