Administrative & Staff Job Classifications
Class Specification Title: Public Safety Dispatch Supervisor
Series: Public Safety - Dispatcher
Levels in series: 1 | 2
The Public Safety Dispatch Supervisor is the second level of a two level Public Safety - Dispatcher series. Incumbents are responsible for supervising and participating in the 7x24 dispatching, recording and reporting confidential activities of the police communications center and complex public safety operations. The Public Safety Dispatch Supervisor is distinguished from the Public Safety Dispatcher by its full supervisory authority.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Supervises staff: prioritizes and assigns work; conducts performance evaluations; ensures staff is trained; and makes hiring, termination, and disciplinary recommendations. Daily 35%
- Performs quality control for police records to ensure compliance with College, State, and Federal regulations, including serving as Systems Security Officer for the Department of Public Safety. Daily 20%
- Develops and implements processes and procedures, maintains various confidential files associated with law enforcement and homeland security; makes recommendations regarding assigned areas of responsibility. Daily 15%
- Operates and maintains security and law enforcement equipment to include recognizing problems and scheduling maintenance. Daily 5%
- Responds to questions from faculty, staff, administrators, and the public regarding department services. Weekly 10%
- Coordinates with other College departments, public and private organizations associated with the assigned areas of responsibility and outside contractors, to include contract management to meet operational missions of the work element. Serves as liaison to those and other outside organizations, such as the courts. Weekly 5%
- Oversees and participates in the administration of the work unit budget to include preparing cost estimates, monitoring expenditures and recommending budget adjustments to meet operational needs. Weekly 5%
- Serves as a dispatcher in emergency staffing situations. Weekly 5%
- Performs other related duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
- Not applicable.
Training and Experience (positions in this class typically require):
High School Diploma or General Equivalency Degree and three years experience as a police dispatcher, including one year supervisory experience or coursework; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licensing Requirements (positions in this class typically require):
- Arizona Criminal Justice Information System (ACJIS) Certification;
- Computer Aided Dispatch (CAD) Certification;
- Tucson Police Department Database (RMS) Certification;
- Arizona Systems Security Officer Certification.
Knowledge of (position requirements at entry):
- Applicable computer programs and equipment;
- Applicable College, Local, State, and Federal laws and regulations;
- Data collection techniques;
- Police radio codes and procedures;
- Text telephone type (TTY) equipment;
- Alarm, radio and security systems and equipment;
- Arizona Criminal Justice Information System (ACJIS);
- Leadership and supervisory principles;
- Training principles.
Skills in (position requirements at entry):
- Establishing work priorities;
- Monitoring and evaluating staff;
- Identifying trends;
- Dispatching emergency and non-emergency calls;
- Operating multi-channel radios;
- Obtaining complete and accurate information in crisis and emergency situations;
- Working independently with little supervision;
- Maintaining confidentiality of information;
- Multi-tasking and decision making in high pressure situations;
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.
Positions in this class typically require:talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting and separating small parts.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Updated by Pima Community College: 06/04, 03/15, 01/18