Administrative & Staff Job Classifications
Class Specification Title: Community Services Officer
Series: Public Safety
The Community Service Officer is a stand-alone classification in the Public Safety series. Incumbents assist the Department of Public Safety in providing non-commission level safety and security duties for College facilities, staff, students, and the general public by performing limited public service and crime prevention work.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Assists commissioned Police Officers with police procedures by patrolling College properties and reporting suspicious or unsafe situations. Uses limited force when appropriate as defined by department procedures. Daily 15%
- Provides a roving patrol on foot or College vehicle, covering specific Pima Community College facilities across the College District. 15%
- Assists with the enforcement of College regulations, such as parking, to include writing citations. Daily 15%
- Prepares incident reports on minor criminal and non-criminal incidents that do not involve felony investigations. Daily 15%
- Performs security and safety checks of College grounds; locks and unlocks College facilities to ensure security of College property. Daily 15%
- Provides quality customer service to the College community, including students, faculty, staff, and the general public; assists lost individuals and motorists experiencing vehicle malfunctions. Daily 10%
- Processes lost and found property following college guidelines. Daily 10%
- Responds to emergency calls for service such as minor traffic accidents, minor theft reports, fires and criminal damage and emergency message delivery; takes appropriate actions and alerts appropriate emergency medical personnel for medical injuries. 5%
- Perform other duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES MAY INCLUDE:
- Not applicable.
Training and Experience (positions in this class typically require):
High school graduate or General Education Diploma (GED); minimum 18 years of age and a citizen of the United States.
Licensing/Certification Requirements for some position in this class may require:
- Arizona Criminal Justice Information System (ACJIS) Level A Certification
- Current Arizona Driver License
Knowledge of (position requirements at entry):
- Practices of maintaining confidentiality and security of property
- Basic electronic communications, including telephone, email, and two-way radio
- Basic math, spelling, and grammar principles
- General record keeping principles
- Modern office procedures
- Use of computers and pertinent computer software
Skills in (position requirements at entry):
- Active listening, taking time to understand the points being made, asking questions as appropriate.
- Actively looking for ways to help people
- Time management
- Comprehending information and ideas presented
- Reading and understanding information and ideas presented in writing
- Combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Recognizing when something is wrong or is likely to go wrong
- Applying general rules to specific problems to produce reasonable answers
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.
Positions in this class typically require: reaching, standing, walking, pushing, grasping, feeling, talking, hearing, seeing, and repetitive motions.
Medium Work: exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, dust, chemicals, workspace restrictions, and intense noises
NOTE: These positions may work various shifts, often working alone, and may include weekends and holidays. Selected candidates will provide a roving patrol covering specific Pima Community College facilities across the College District. Candidates selected will be subject to arrests and warrants check, a review of motor vehicle records, polygraph and will be fingerprinted to obtain a fingerprint clearance card.
Developed by Human Resources: July 2011
Revised by Human Resources: 01/13, 01/16, 7/16