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Administrative & Staff Job Classifications

Class Specification Title: Community Services Officer

Series: Public Safety

BAND

GRADE

SUBGRADE

FLSA STATUS:

A

1

1

Non-exempt

CLASS SUMMARY

The Community Service Officer is a stand-alone classification in the Public Safety series.  Incumbents assist the Department of Public Safety in providing non-commission level safety and security duties for College facilities, staff, students and the general public by performing limited public service and crime prevention work.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Assists commissioned Police Officers with police procedures by patrolling College properties and reporting suspicious or unsafe situations. Uses limited force when appropriate as defined by department procedures. Daily 15%
  2. Provides a roving patrol on foot or College vehicle, covering specific Pima Community College facilities across the College District.   15%
  3. Assists with the enforcement of College regulations, such as parking, to include writing citations. Daily 15%
  4. Prepares incident reports on minor criminal and non-criminal incidents that do not involve felony investigations; enters reports into computer. Daily 15%
  5. Performs security and safety checks of College grounds; locks and unlocks College facilities to ensure security of College property.  Daily 15%
  6. Provides quality customer service to the College community, including students, faculty, staff, and the general public; assists lost individuals and motorists experiencing vehicle malfunctions.  Daily 10%
  7. Processes lost and found property following college guidelines. Daily 10%
  8. Responds to emergency calls for service such as minor traffic accidents, minor theft reports, fires and criminal damage and emergency message delivery; takes appropriate actions and alerts appropriate emergency medical personnel for medical injuries. 5%
  9. Perform other duties of similar nature or level. As required.

POSITION SPECIFIC RESPONSIBILITIES MAY INCLUDE:

  • Not applicable.

Training and Experience (positions in this class typically require):

High School Diploma or High School Equivalency Diploma; Minimum 18 years of age and a citizen of the United States; Post-secondary education, security training or related work experience is preferred.

Licensing/Certification Requirements for some position in this class may require:

  • Current Arizona Driver License

Special Requirements:

  • Must pass a criminal background check.
  • Must meet minimum medical testing requirements as determined in a physical examination to include drug screening.
  • Must pass a written skills exam or exercise.
  • Must complete first-aid, CPR, and safety training.
  • These positions are subject to working various shifts, often working alone, and includes weekends and holidays.
  • Must complete defensive tactics training; incumbents in positions under this class are subject to personal danger while dealing with emergency situations.
  • Competency in safely operating equipment; motorized/electric cart; two way radio; fire and burglar alarm key pads/panels; emergency phone system; monitoring systems; panic alarms; and standard office equipment is required.
  • Candidates selected will be subject to arrests and warrants check, a review of motor vehicle records, polygraph and will be fingerprinted to obtain a fingerprint clearance card.

Knowledge of (position requirements at entry):

  • Basic knowledge of maintaining confidentiality and security of property
  • Fundamental safety principles
  • Basic electronic communications, including telephone, email, and two-way radio
  • Basic report writing
  • Fundamental math, spelling, and grammar principles
  • Basic knowledge of word processing and computer usage
  • General office procedures
  • General record keeping principles

Skills in (position requirements at entry):

  • Ability to recognize and address potentially harmful and unsafe issues in an appropriate manner.
  • Demonstrates critical thinking.
  • Ability to assess situations and perform in stressful and emergency situations.
  • Ability to construct account of situation from various fragments of information.
  • Demonstrates effective oral and written communications skills
  • Customer service skills to provide courteous customer assistance to students, staff, faculty and the general public.
  • Ability to interact with diverse populations in a positive, objective and consistent manner.
  • Active listening

Physical Requirements:

Positions in this class typically require: reaching, standing, walking, running, crouching, pushing, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Medium Work: exert up to 50 pounds of force occasionally, or up to 20 pounds of force frequently, or up to 10 pounds of force constantly to move objects

Positions in this class are subject to rotating shifts and unusual work hours; standing and walking for extended periods of time; exposure to outside atmospheric conditions.

NOTE: This class specification is intended to indicate the basic nature of positions allocated to the class and examples of typical duties assigned. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties.

Classification History:
Developed by Human Resources: July 2011
Revised by Human Resources: 09/14, 11/14