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Administrative & Staff Job Classifications

Class Specification Title: Program Manager 

Series: Program Coordination - Program Coordinator

Levels in series: 1 | 2 | 3 | 4 | 5 | 6 | 7










The Program Manager is the sixth level of a seven level program coordinator series. Incumbents perform duties managing an assigned program(s) and complex budgets, and managing and implementing strategic program plans. The Program Manager is distinguished from the Assistant Program Manager by its oversight of a complex program(s) or multiple components of an overall program. 


These duties are a representative sample; position assignments may vary.

  1. May supervise employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination and disciplinary recommendations.  Daily 0%-20%
  2. Develops, implements, and evaluates strategic program objectives, policies, and procedures; interprets and applies policies and procedures.  Daily 15%
  3. Coordinates internal and external projects and activities; develops strategies and coordinates efforts to ensure program success. May develop and maintain internal and external contracts.  Daily 15%
  4. Prepares and presents reports on major academic, instructional or vocational programs.  Monthly 5%
  5. Maintains and oversees professional development and training programs and curriculum.  Weekly 10%
  6. Conducts research; compiles and analyzes results; prepares reports and recommendations.  Weekly 5%
  7. Serves as a representative for internal and external committees and task forces, including contract negotiations; oversees the public relations process.  Weekly 5%
  8. Develops action plans and recommends corresponding program operational changes.  Monthly 10%
  9. Supervises and participates in the development and administration of the departmental budget.  Monthly 10%
  10. Responds to and resolving sensitive questions or concerns.  Monthly 5%
  11. Performs other duties as assigned.


Not applicable.

Training and Experience (positions in this class typically require):

Bachelor's Degree in related field and four years of professional program management level experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing/Certification Requirements for some positions in this class may require:

  • Arizona Driver's License
  • Certification(s) in area of responsibility

Knowledge of (position requirements at entry):

  • Supervisory principles
  • Program Management principles
  • Project management principles
  • Public relations principles
  • Research principles
  • Budget principles
  • Marketing principles
  • Strategic development principles
  • Computers and applicable software
  • Leadership principles
  • Service excellence principles
  • Training principles
  • Public speaking techniques
  • Higher Education operations and principles
  • Applicable local, state and federal laws and regulations

Skills in (position requirements at entry):

  • Monitoring and evaluating employees
  • Prioritizing and assigning work
  • Managing projects
  • Analyzing and interpreting data
  • Managing budgets
  • Marketing and community outreach
  • Developing and presenting oral and written reports
  • Developing and implementing objectives, policies and procedures
  • Using computers and applicable software
  • Solving problems
  • Training staff
  • Preparing and writing grants or proposals
  • Interpreting and applying local, state and federal laws and regulations
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public

Physical Requirements:

Positions in this class typically require: talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting/separating small parts.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be required to travel to other campuses and locations.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM) Date: 03/01
Revised by Human Resources: 06/04, 03/06, 11/16