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Administrative & Staff Job Classifications

Class Specification Title: Program Manager 

Series: Program Coordination - Program Coordinator

Levels in series: 1 | 2 | 3 | 4 | 5 | 6 | 7










The Program Manager is the sixth level of a seven level Program Coordination – Program Coordinator series. Incumbents perform duties managing an assigned program(s) and complex budgets, and managing and implementing strategic program plans. The Program Manager is distinguished from the Assistant Program Manager by its oversight of a complex program(s) or multiple components of an overall program. 


These duties are a representative sample; position assignments may vary.

  1. May supervise employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination and disciplinary recommendations.  Daily 0%-15%
  2. Developing, implementing, and evaluating strategic program objectives, policies, and procedures; interpreting and applying policies and procedures.  Daily 15%
  3. Coordinating internal and external projects and activities.  Daily 15%
  4. Preparing and presenting reports on major academic, instructional or vocational programs.  Weekly 10%
  5. Maintaining and administering professional development and training programs.  Weekly 10%
  6. Conducting research; compiling and analyzing results; preparing reports and recommendations.  Weekly 5%
  7. Serving as a representative for internal and external committees and task forces, including contract negotiations; overseeing the public relations process.  Weekly 5%
  8. Developing action plans and recommending corresponding program operational changes.  Monthly 10%
  9. Supervising and/or participating in the development and administration of the departmental budget.  Monthly 10%
  10. Responding to and resolving sensitive questions or concerns.  Monthly 5%
  11. Performing other duties of a similar nature or level.  As required


Specific area of assignment may differ, however duties do not.

Training and Experience (positions in this class typically require): Bachelor's Degree in related field and four years of professional program management level experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

Positions may require:

  • Arizona Driver's License
  • Certification(s) in area of responsibility

Knowledge (position requirements at entry):

Knowledge of:

  • Supervisory principles
  • Managerial principles
  • Project management principles
  • Public relations principles
  • Research principles
  • Budget principles
  • Marketing principles
  • Strategic development principles
  • Computers and applicable software
  • Leadership principles
  • Customer service principles
  • Applicable local, state and federal laws and regulations

Skills (position requirements at entry):

Skill in:

  • Monitoring and evaluating employees
  • Prioritizing and assigning work
  • Managing projects
  • Analyzing and interpreting data
  • Managing budgets
  • Marketing
  • Developing and presenting oral and written reports
  • Developing and implementing objectives, policies and procedures
  • Using computers and applicable software
  • Solving problems
  • Interpreting and applying local, state and federal laws and regulations
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Physical Requirements:

Positions in this class typically require: standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be required to travel.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM) Date: 03/01
Revised by Human Resources: 06/04
Revised by Human Resources: 03/06