Administrative & Staff Job Classifications
Class Specification Title: Information Technology Supervisor
Series: Information Technology - Professional
The Information Technology Supervisor is the third level of a six level information technology professional series. Incumbents are responsible for performing supervisory and advanced technical lead duties including overseeing and coordinating information technology activities between/among campuses and district Information Technology department. The Information Technology Supervisor is distinguished from the Information Technology Manager which is responsible for performing managerial and technical expert level duties for College-wide functions.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Supervises employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination and disciplinary recommendations. Daily 15%
- Serves as a technical team lead for complex projects related to technology services; collaborates with colleagues at other College locations and ensures procedures, standards and guidelines are followed. Daily 15%
- Performs needs assessment and recommends or develops site computer plans systems improvements; defines and develops related end-user training requirements; prepares related documentation. Daily 10%
- Installs, configures, and troubleshoots technological platforms, systems and networks. Daily 10%
- Operates and administers campus or site-based servers and computer workstations, which involves: ensuring back-up procedures and security measures are followed, users are configured, and performing installations and upgrades. Daily 10%
- Oversees and enforces software licensing and copyright protection rules and regulations. Daily 5%
- Designs and maintains statistical reports concerning services, inventory, troubleshooting, and the repair and maintenance of computers and network software, hardware and peripherals. Weekly 10%
- Conducts and participates in meeting with staff and customers; attends and participates in college committees. Weekly 5%
- Evaluates, develops, and documents emerging tools, technologies, and standards; analyzes and makes recommendations regarding feasibility; prepares related reports. Monthly 10%
- Assists in developing and administering the budget for the department, monitors and forecasts expenditures; recommends purchases of equipment; solicits and evaluates bids. Monthly 10%
- Performs other duties as assigned.
Training and Experience (positions in this class typically require):
Bachelor's Degree and three years of high-level technical experience to include one year supervisory or lead experience; or
Certification in areas of IT, including cyber security, enterprise data storage, project management, cloud computing, analytics and data management, application development, architecture methodologies, IT service management, networking and wireless; and three years of high-level technical experience to include one year supervisory or lead experience;
or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licensing/Certification Requirements or Preferred Requirements for some positions in this class:
- Microsoft industry certifications
- Linux industry certifications
- Network industry certifications
- Voice Industry certifications
- Valid Arizona driver’s license
Knowledge of (position requirements at entry):
- Supervisory principles
- Project management principles
- Applicable scripting languages
- Budget principles
- Multiple computer operating systems
- Networking principles
- Software licensing and copyright protection rules and regulations
Skills in (position requirements at entry):
- Monitoring and assigning work to employees
- Strategic thinking
- Evaluating employees
- Tracking budgets
- Prioritizing work
- Performing needs assessments
- Designing statistical reports
- Evaluating hardware and software applications
- Communicating technical information to a non-technical audience
- Testing programs as appropriate;
- Troubleshooting complex computer software, hardware, and peripheral problems and providing end-user support for complex problems.
- Communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public.
Positions in this class typically require: manual dexterity, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01, 06/13, 12/13, 01/16, 02/17