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Administrative & Staff Job Classifications

Class Specification Title: Information Technology Manager

Series: Information Technology - Professional

Levels in series:  1 | 2 | 3 | 4 | 5 | 6   










The Information Technology Manager is the sixth level of a six level information technology professional series. Incumbents perform management level duties in supervising, overseeing, and coordinating College-wide information technology activities. The Information Technology Manager is distinguished from the Information Technology Supervisor by its management level responsibility over a broad spectrum of college-wide information technology functions.


  1. Supervises employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination and disciplinary recommendations  Daily 25%
  2. Manages, prioritizes and coordinates complex technical support activities at the campus sites and district information technology department.  Daily 25%
  3. Represents the department with vendors, consultants, and clients.  Daily 15%
  4. Participates in a variety of meetings at various campus sites to assist in determining technology needs for present and future uses.  Weekly 15%
  5. Prepares and reviews a variety of reports concerning the overall status of projects and work in progress.  Weekly 10%
  6. Prepares and administers the departmental budget; forecasts anticipated expenses for capital equipment; approves expenditures. Weekly 5%
  7. Assists in developing goals and objectives for assigned areas and department; assists in developing the work plan; manages and monitors adherence to work plan; develops and implements operational procedures and guidelines. Monthly 5%
  8. Performs other duties as assigned.


Incumbents assigned to Support Services:

  • Manages helpdesk operations for the College
  • Monitors and implement quality assurance for the outsourced student helpdesk call center
  • Administers College-wide software license agreements
  • Develops and documents College PC hardware/software configurations standards
  • Manages and oversees IT hardware purchasing and distribution between campuses and site locations

Training and Experience (positions in this class typically require):

Bachelor's Degree and four years’ experience in relevant technical areas to include two years supervisory experience, or

Certification in areas of IT, including cyber security, enterprise data storage, project management, cloud computing, analytics and data management, application development, architecture methodologies, IT service management, networking and wireless; and four years of technical experience to include two years supervisory experience;

Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing/Certification Requirements or Preferred Requirements for some positions in this class:

  • Software Manager certification
  • Microsoft Certified Solutions Expert (MCSE)
  • Red Hat Certified Engineer (RHCE) or equivalent
  • Oracle  Certified Professional (OCP)
  • VMware Certified Professional Data Center Virtualization (VCP-DCV) or equivalent
  • Storage industry certifications
  • Valid Arizona driver’s license

Knowledge of (position requirements at entry):

  • Supervisory principles
  • Management principles
  • Budget principles
  • Technological trends
  • Work plan development techniques
  • Project management principles
  • Staff and project scheduling techniques
  • Enterprise hardware and software systems
  • Analysis and critical thinking
  • Software licensing and copyright protection rules and regulations

Skills in (position requirements at entry):

  • Monitoring and evaluating employees
  • Prioritizing and assigning work
  • Managing projects
  • Preparing reports
  • Contract management
  • Preparing schedules and time-lines
  • Providing end-user support for the most complex problems
  • Monitoring budgets
  • Communicating technical information to a non-technical audience
  • Communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public.

Physical Requirements:

Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, manual dexterity talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be subjected to electrical currents.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05, 06/13, 12/13, 01/16, 02/17