Administrative & Staff Job Classifications
Class Specification Title: Information Technology Analyst
Series: Information Technology – Professional
The Information Technology Analyst is the first level of a six level information technology professional series. Incumbents perform technical analysis, design, programming and administration of College-wide systems. The Information Technology Analyst is distinguished from the Information Technology Advanced Analyst which has the responsibility of performing full performance level duties involving complex analytical work.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Coordinates activities between campuses, sites, and the District; supports technical initiatives; researches, analyzes, recommends, and implements technological solutions. Daily 20%
- Reviews, categorizes, and compiles data; confers with clients to determine needs and system configurations; authorizes access and administers serves and computer workstations; creates and maintains reports. Daily 20%
- Utilizes enterprise tools such as software management, image deployment, mobile device management, security management, and other server-based tools to manage the campus IT environment. Daily 20%
- Troubleshoots and assists with software, hardware and process problem diagnosis. Daily 15%
- Evaluates hardware or software for improvements and possible modifications; plans and develops system deployment; recommends capital equipment expenditures. Daily 10%
- Prepares documentation and training materials; trains end-users and mentors campus IT staff. Daily 10%
- Monitors and ensures applications, databases, and networks meet business and performance needs; administers software licensing and copyright protection rules and regulations. Daily 5%
- Performing other duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES MAY INCLUDE:
Incumbents assigned to Information Security Office:
- Participates enterprise-wide security systems and hardware administration and tuning
- Participates in upgrades and troubleshooting of security software and hardware
Incumbents assigned to Campus IT Services:
- Coordinates activities between assigned campus site and the district's information technology department
- Serves as technical resource for end-users and within the department
- Administers software licensing and copyright protection rules and regulations
- Maintains campus security environment and implements security policies and initiatives
- Provides training to staff and faculty on disabled student technology for end-users within the department
- Develops procedures and solutions to complex client problems
- Recommends desktop and other technology-related equipment
- Gathers, tests analyzes College PC and peripheral configuration standards
- Reads and writes technical documentation
- Coordinates technology with Access and Disability Resources (ADR) and faculty
Training and Experience (positions in this class typically require):
Bachelor’s degree in related field and one year technical experience; or
Certification in areas of IT, including cyber security, enterprise data storage, project management, cloud computing, analytics and data management, application development, architecture methodologies, IT service management, networking and wireless; and one year of technical experience;
or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licensing/Certification Requirements or Preferred Requirements for some positions in this class:
- Software Manager Certification
- Microsoft industry certifications
- Linux industry certifications
- Oracle industry certifications
- Storage industry certifications
- Valid Arizona driver’s license
Knowledge of (position requirements at entry):
- Computer and networking principles
- Computer and network operating systems
- Database management principles
- Systems analysis principles
- Applicable programming languages
- Web design principles and techniques
Skills in (position requirements at entry):
- Installing, configuring and troubleshooting technological platforms, networks, and systems hardware and software
- Creating project plans
- Coding, testing and debugging scripts
- Utilizing and managing databases
- Written communication
- Read and write technical documentation
- Communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public.
Positions in this class typically require: stooping, manual dexterity, reaching, walking, pushing, pulling, lifting, talking, hearing, seeing and repetitive motions.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subjected to moving mechanical parts and electrical currents.
NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Revised by Human Resources 05/05, 06/2013, 12/13, 01/16, 02/17