Administrative & Staff Job Classifications
Class Specification Title: Support Technician
Series: General Administrative Support - General Support
The Support Technician is the second level in a four level General Administrative Support - General Support series. Incumbents are responsible for performing varied intermediate level office support duties of moderate complexity that require limited independent judgment. Work involves varied tasks and is sometimes checked for accuracy and completeness. The Support Technician is distinguished from the Support Assistant by its responsibility for performing a wider variety of more difficult tasks involving independence. The Support Technician is distinguished from the Support Specialist position that is responsible for performing advanced level office support assignments requiring greater independent judgment.
TYPICAL CLASS ESSENTIAL DUTIES
These duties are a representative sample; position assignments may vary.
- Performs various intermediate office support duties, utilizing standard office equipment, which may include: photocopying documents; providing customer service; typing and data-entry; researching and responding to inquiries from College faculty, staff, , students, and the general public; and providing information regarding College processes and procedures. Daily 35%
- Prepares and maintains confidential records including standard correspondence and working calendars. , Daily 15%
- Answers the telephone and directs calls; takes and transmits messages. , Daily 15%
- Assembles and compiles data for incorporation into reports. Creates spreadsheets, maintains databases and reconciles invoices. Daily 10%
- May schedule, train, assign and monitor work of temporary staff and student aides. Daily 5%
- Assists with the preparation and distribution of mailings, fliers, lists, packets, and schedules of activities. Daily 5%
- Maintains and coordinates room schedules to ensure arrangements are made for meetings, activities and College events. Weekly 5%
- Orders and distributes supplies and maintains inventory, prepares orders and related forms using established procedures. Weekly 5%
- Participates in meetings and special projects with staff as directed. Weekly 5%
- Performs other duties of a similar nature or level. As Required .
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Incumbent assigned to plant operations and maintenance:
- Tracks, reserves, and signs out vehicles and gas cards.
- Maintains vehicle mileage and utility cart logs.
Incumbent assigned to legal resources:
- Reviews legal billing statements to ensure accuracy.
Incumbent assigned to transportation:
- Dispatches vehicles to College personnel for local and long distance transportation.
Incumbent assigned to instructional support:
- Assists faculty and students with educational technology and computer software.
Incumbent assigned to the mailroom:
- Processes incoming, outgoing, and inter-departmental mail, which includes receiving, sorting, metering, and delivering.
- Prepares charge back reports for mailings.
Incumbent assigned to library:
- Conducts end processing on library materials, including making call number labels and attaching identifying marks and theft deterrent devices.
- Repairs library materials.
- Processes library materials for commercial binder.
Incumbent assigned to Administrative Services:
- Generates facility use agreements including checking for certificates of liability.
Incumbent assigned to Student Life:
- Inputs, maintains, and distributes information for student activities.
Incumbent assigned to Student Development:
- Assists with student activities, which may include off-campus activities.
Incumbent assigned to Access and Disability Resources:
- Assists with access and support for staff and students.
Incumbent assigned to Adult Education:
- Assists in the administration of standardized testing.
- Provides assistance to students with regards to assessment testing, eligibility, and student information.
Training and Experience (positions in this class typically require):
High School Diploma, or General Equivalency Degree, and two years of office experience, including experience using computers and other business equipment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licensing/Certification Requirements for some positions in this class may require:
Arizona driver's license.
Knowledge of (position requirements at entry):
- General record keeping principles;
- Office procedures;
- Basic database entry principles;
- Customer service principles;
- Inventory and supply maintenance principles;
- Basic math principles;
- Spelling and grammar principles;
- Mailing and distribution methods.
Skills in (position requirements at entry):
- Using computers and software application programs;
- Preparing a variety of reports;
- Organizing work and balancing multiple priorities;
- Providing customer service;
- Maintaining various confidential records;
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.
Positions in this class typically require: talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting/separating small parts
Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Updated by Pima Community College : 06/04, 11/2014