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Administrative & Staff Job Classifications

Class Specification Title:  Support Assistant

Series:  General Administrative Support - General Support

Levels in series: 1 | 2 | 3 | 4










The Support Assistant is the first level of a four level General Administrative Office Support – General Support series. Incumbents are responsible for performing various entry-level office support duties of limited complexity, which follow well-established procedures and require limited judgment in their execution. Work involves varied tasks and is checked for accuracy and completeness. The Support Assistant is distinguished from the Support Technician position that  is responsible for performing more diverse and difficult support duties requiring limited independent judgment

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

  1. Performs various entry-level office support duties, utilizing standard office equipment, to include: distributing mail, materials and supplies; photocopying documents; typing; and word processing; and maintaining inventory of office supplies. Daily 50%
  2. Provides customer service, general information and answers questions from college employees, students and the general public. Daily 10%
  3. Compiles data and processes routine documents. Daily 10%
  4. Enters information into databases and generates spreadsheets. Daily 10%
  5. Maintains office files and records. Files documents alphabetically, numerically, or by other prescribed methods. Daily 10%
  6. Answers telephone and directs calls; takes and transmits messages. Daily 5%
  7. Assists in scheduling rooms for meetings and special events. Weekly 5%
  8. Performs other duties of similar nature or level. As Required.

Training and Experience (positions in this class typically require):
High School Diploma or General Equivalency Degree and one year of office or related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing/Certification Requirements for some positions in this class may require:

  • Not Applicable.

Knowledge of (position requirements at entry):

  • Applicable computer programs and equipment
  • Basic filing and recordkeeping principles
  • Office procedures
  • Customer service principles
  • Inventory and supply maintenance principles
  • Spelling and grammar principles
  • Basic math principles

Skills in (position requirements at entry):

  • Using computers and software application programs
  • Preparing basic  reports
  • Filing
  • Data-entry into various databases
  • Providing customer service
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. 

Physical Requirements:
Positions in this class typically require: talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting/separating small parts.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 03/04, 11/2014