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Pima County Community College District Standard Practice Guide

SPG Title: Guidelines for Utilization of Service Animals for Individuals with Disabilities
SPG Number: SPG-3603/BA
Effective Date: 3/10/04
Approval Date:  3/9/04
Review Date(s):  3/15/07; 1/5/14
Revision Date(s):
  3/15/07; 1/5/1
Schedule for Review & Update:  Every three years
Unit Responsible for Review & Update:   Office of the Provost
Sponsoring Unit/Department: Office of the Provost
Regulation Title & No.: Utilization of Service Animals by Individuals with Disabilities, RG-3603/B
Board Policy Title & No.: Disabled Student Resources, BP-3603; Equal Employment Opportunity, ADA Non-Discrimination and Anti-Harassment (including Sexual Harassment), BP-1501
Legal Reference: Americans with Disabilities Act of 1990 (as amended 2008); Rehabilitation Act of 1973, as amended; Department of Justice ADA revised Requirements for service animals 2010; A.R.S. § 11-1024 & 13-2910 28CFR 35, 136 Service Animals
Cross Reference: Equal Opportunity, ADA, Non-Discrimination and Anti-Harassment, RG-1501/A; Procedure for Complaints of Discrimination, Harassment and Retaliation, SPG-1501/AA; Disabled Students’ Complaint Procedure, SPG 1501/AG; Disabled Student Resources, BP-3603; Disabled Student Resources (DSR) Program, RG-3603/A; Equal Employment Opportunity, ADA, Non-Discrimination and Anti-Harassment (including Sexual Harassment), BP-1501; Americans with Disability Act Reasonable Accommodation Guideline for Employees/Applicants, SPG-1501/AC; ADA & Equal Opportunity, Reasonable Accommodation Guidelines for Students, SPG-1501/AD; Competitive Employment, RG-4201/A



Access and Compliance


3.  Applicability:

3.1   Who is ellegible to use a Service Animal?
“A physical or mental impairment that substantially limits one ormore major life activities of an individual, a record of having such an impairment, orbeingregarded as having such an impairment,”

3.2  What Qualifies as a Service Animal?
“Any dog that is individually trained to do work or perform tasks for the benefit of anindividualwitha disability, including a physical, sensory, psychiatric, intellectual, orother mental disability. Other species of animals, whether wild or domestic, trained oruntrained,arenot service animals for the purposes of this definition. The work or tasksperformedby a service animal must be directly related to the individual´s disability.

Examplesof work or tasks include, but are not limited to, assisting individuals who areblindor have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing non-violentprotectionor rescue work, pulling a wheelchair, assisting an individual during a seizure,alertingindividuals to the presence of allergens, retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability toindividuals withmobilitydisabilities, and helping persons with psychiatric andneurologicaldisabilitiesby preventing or interrupting impulsive or destructive behaviors.The crime deterrent effects of an animal´s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of this definition(also defines a "Service Animal"  as “any dog or miniature horse that isindividually trainedto do work or perform tasks for the benefit of an individual with adisability”. 

3.3   What Qualifies as a Therapy, Emotional Support or Assistance Animal?

3.4     Direct Threat

4.    Process and Procedures


4.2     Administrative Procedures for Employees Utilizing Service Animals

4.3     Access for Partner/Handlers with Service Animals

5.       Alternative Access or Accommodation

6.       Administrative Procedures for Utilization of Emotional Support (Assistance) and/or Therapy Animals

7.       Requirements for Faculty, Staff and Students Regarding Service Animals Utilized on College Facilities

Faculty, staff, and students must:

8.       AreasOff-Limits ToServiceAnimals

  1. laboratories where introduced viruses or bacteria might  would interfere with scientific work,
  2. areas in which food is being prepared for the public,
  3. mechanical rooms or machine-based instructional areas in which noise or machinery  may pose a hazard to the animal,
  4. areas where protective clothing is required, or other areas that may reasonably pose a hazard to the animal.


9.       Conflicts between the Needs of Persons with Documented Disabilities

10.            Behavioral Guidelines for Service Animals

10.1      ProximityandCalmness:
10.2      Supervision:
10.4      Control:
10.5      AggressionandDirect Threat:,
10.6      DisruptionorDistraction:
10.7      Toiletry:
10.8      Hygiene:

11.  Animals “In Training”

12.     Partner/Handler’s Responsibilities

13.     Exclusion of Animals: Tests and Conditions

14.     Violations and Removal

15.     Reinstatement of Service Animal for Utilization on College Premises

16.     Disputes
16.1   DisputesbyStudents

16.2   Disputes by Employees or Applicants

16.3   Disputes by Members of the Public

17.     Final Internal Authority

18.     Outcomes