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Administrative & Staff Job Classifications

Class Specification Title: Student Services Specialist

Series: Student Services

Levels in series:  1 | 2 | 3 | 4 | 5 | 6

BAND

GRADE

SUBGRADE

FLSA STATUS:

B

2

3

Non-exempt

CLASS SUMMARY

The Student Services Specialist is the second level of a six-level student services series. Incumbents perform duties involving the interpretation and evaluation of student services information for students, the general public, and College staff. The areas include, but are not limited to:  admissions, advising, assessment and testing, career services, financial aid, graduation services, new student orientation, registration, student self-service stations, veteran’s services and the welcome desk. The Student Services Specialist is differentiated from the Student Services Technician by performing duties that require making determinations and recommendations to students regarding programs, processes and procedures. The Student Services Specialist is differentiated from the Student Services Advanced Specialist which has higher level responsibilities serving as the resource specialist in multiple areas of student services.

TYPICAL CLASS ESSENTIAL DUTIES

 These duties are a representative sample; position assignments may vary.

  1. Providing full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, online or by telephone.  Daily 15%
  2. Assisting, and informing students with student services processes, procedures and policies, which include, but are not limited to: admissions; advising, assessment/testing; financial aid I/II;  graduation;  registration; new student orientation, self-service stations and veterans services. Daily 15%
  3. Training and assisting students to navigate the student portal and online student services processes.  Daily 15%
  4. Interpreting complex information, making evaluative determinations and recommendations regarding services, programs, and procedures to students, College employees and the public.  Daily 10%
  5. Conducting student transactions and maintaining and updating student academic records utilizing the College information system.  Daily 10%
  6. Assisting students in the resolution of issues, concerns and problems.  Daily 5%
  7. Communicating with students and the general public to promote the College’s services and programs.  Daily 5%
  8. Preparing for and participating in a variety of College workshops, meetings and/or training sessions.  Monthly 5%  
  9. Assisting in staff training.  Monthly 5%
  10. Recommending and assisting in the implementation of goals and objectives; participating in establishing and implementing unit policies and procedures. Monthly 5%
  11. Performing other duties of a similar nature or level.  As Required

Training and Experience (positions in this class typically require):

Associates degree and two years experience in student services; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

Some positions may require:

Valid Arizona Driver’s License

General Equivalency Degree (G.E.D.) Examiner Certification

G.E.D. Examiners must pass a background check and meet the minimum State requirements

Knowledge (position requirements at entry):

Knowledge of:

  • Student services and programs relevant to a higher education setting
  • Academic development principles
  • Customer service principles
  • Desktop computing and applicable software applications

Skills (position requirements at entry):

Skill in:

  • Interpreting information, making determinations and recommendations
  • Providing customer service
  • Presenting to the public through oral or written communication
  • Researching and resolving complex issues and problems
  • Maintaining security of confidential student records
  • Compiling and creating reports  
  • Evaluating documents and applications
  • Applying applicable, federal and state laws, rules, and regulations
  • Desktop computing and applicable software applications
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Physical Requirements:

Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.

Work: Positions are not sedentary.  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Jobs require the ability to move around on a frequent basis to perform the duties of the position in an office environment.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM): 03/01
Revision prepared by Deans of Student Development and Human Resources: 10/02
Revised by Human Resources: 03/06
Revised by Human Resources and the Vice Presidents of Student Development: 11/09