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Administrative & Staff Job Classifications

Class Specification Title: Information Technology Technician

Series: Information Technology - Technician

Levels in series:  1 | 2

BAND

GRADE

SUBGRADE

FLSA STATUS:

B

2

2

Non-exempt


CLASS SUMMARY

The Information Technology Technician is the first level of a two level information technology technician series. Incumbents perform skilled technical level duties for multiple site locations in the operation and support of PC hardware and software, scheduling and controlling computer production processing, the operation and College-wide support of telephone and data network equipment, or the maintenance of personal computers in a networked environment. The Information Technology Technician is distinguished from the Information Technology Specialist which has responsibility for performing highly skilled technical level work and has lead responsibility.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Scheduling and delivering computers and instructional media equipment needed for  instructional and administrative purposes and college- wide events; installing software and hardware, configuring, programming, testing, and operating a variety of technical equipment.  Daily 20%
  2. Troubleshooting, tracking and resolving problems; reviewing schedules or work orders for timely and appropriate action; preparing and maintaining daily activity logs.  Daily 20%
  3. Performing technical support for staff, administrators, faculty and students and College sponsored events.  Daily 15%
  4. Maintaining and repairing College-owned equipment.  Daily 10%
  5. Monitoring systems; taking appropriate corrective action or referring escalated issues to supervisor.  Daily 10%
  6. Performing system back-up and restoration procedures.  Daily 5%
  7. Compiling information for reports and presentations.  Daily 5%
  8. Maintaining an inventory and ordering of computer supplies and equipment as directed; assisting with the removal or disposal of outdated supplies and equipment following established procedures.  Weekly 5%
  9. Basic programming of macros, web pages, and other routine applications.  Weekly 5%
  10. Organizing, maintaining, verifying, and updating operational procedures and manuals.  Quarterly 5%
  11. Performing other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MAY INCLUDE:

Incumbents assigned to network support may be responsible for:

  • Installing, setting up, programming, testing, and maintaining college-wide telephone and data network equipment
  • Programming and setting up voice mail and call accounting systems
  • Providing technical assistance and instruction on the use of telephones and voice mail to end-users
  • Monitoring telephone and data network switch usage
  • Respond to and resolve problems associated with voice and data network equipment

Incumbents assigned to user support may be responsible for:

  • Installing, testing, documenting, operating, maintaining, and integrating client computers in a networked environment
  • Participating in the design and development of client computer software specifications and standards
  • Maintaining, distributing, and documenting software licensing and vendor maintenance agreements
  • Training end-users on the use of hardware and software
  • Supports software licensing and vendor maintenance agreements
  • Providing technical assistance to end users

Training and Experience (positions in this class typically require):
High School Diploma, or General Equivalency Degree, and two years computer technical experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing/Certification Requirements for some positions in this class may require:

  • Valid Arizona driver’s license

Knowledge of (position requirements at entry):

  • Applicable hardware, software, and peripheral equipment
  • New technologies related to area of assignment
  • Basic computer system or data network administration principles
  • Customer service principles
  • Operational documentation techniques
  • Basic programming
  • Basic client/server environment principles
  • Computer or network back-up and restoration principles.

Skills in (position requirements at entry):

  • Utilizing databases and compiling statistical information
  • Troubleshooting and repairing computer or network hardware, software and peripheral problems
  • Providing excellent customer service
  • Providing end-user support
  • Reading blueprints
  • Communicating technical information to a non-technical audience
  • Configuring and monitoring work stations and server
  • Performing basic database administration
  • Installing computer or network hardware, software and peripherals
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:
Positions in this class typically require: stooping, manual dexterity, reaching, walking, pushing, pulling, lifting,  talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts and electrical currents.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05, 06/2013, 12/2013