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Administrative & Staff Job Classifications

Class Specification Title: Information Technology Specialist

Series: Information Technology - Technician

Levels in series:  1 | 2

BAND

GRADE

SUBGRADE

FLSA STATUS:

B

2

4

Non-exempt


CLASS SUMMARY

The Information Technology Specialist is the second level of a two level information technology technician series. Incumbents perform highly skilled technical level work and/or lead duties for multiple site locations in the area of information technology. This includes operations, administration and support of college-wide systems, programming and other technical work. The Information Technology Specialist is distinguished from the Information Technology Technician by its responsibility for performing skilled level duties and its lead responsibility.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Serving as a lead to staff in providing direction on processes and procedures; scheduling activities; and monitoring workflow.  Daily 0%-15%
  2. Troubleshooting computer software, hardware, and network problems and determining the appropriate means for rectifying the situation; performing complex maintenance and repair of computer software, hardware and peripherals to include technology requirements for disabled student resources and instructional media; contacting service contractors for major hardware malfunctions; scheduling and overseeing regular computer preventive maintenance.  Daily 25%
  3. Operating and/or administering servers, computer workstations, and/or network equipment, which involves; ensuring back-up procedures and security measures are followed, configuring users, and performing installations and upgrades. Daily 25%
  4. Providing information and guidance to College employees on technology systems and techniques, applications, utilities, operation, and uses of computer hardware, software and peripheral equipment.  Daily 25%
  5. Compiling data, preparing and reviewing a variety of reports; identifying trends; recommending solutions and resources. Daily 10%
  6. Maintaining records of work activities and documents recurring, difficult or complex problems.  Daily 10%
  7. Working with staff and other College departments to develop and document methods and processes in an effort to improve product quality and client satisfaction.  Weekly 5%
  8. Performing other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MAY INCLUDE:

Incumbents assigned to network support may be responsible for:

  • Overseeing and participating in the installation, set-up, programming, and maintenance of telephone and data network equipment
  • Providing complex technical assistance and instruction on use of telephones and voice mail to end-users
  • Interfacing with vendors and external contractors regarding voice and data network equipment

Incumbents assigned to user support services may be responsible for:

  • Overseeing and participating in the installation, testing, maintenance, and integration of personal computers in a network environment
  • Overseeing operational aspects of a support call center
  • Designing and developing of software specifications and standards
  • Supports software licensing and vendor maintenance agreements

Training and Experience (positions in this class typically require):
High School Diploma or General Equivalency Degree, and three years technical experience,; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Associate's Degree preferred.

Licensing/Certification Requirements for some positions in this class may require:

  • Software Manager certification
  • Microsoft industry certifications
  • Linux industry certifications
  • Oracle industry certifications
  • Valid Arizona driver’s license

Knowledge of (position requirements at entry):

  • Applicable equipment and software applications
  • Imaging processes
  • Mobile devices
  • Network hardware
  • Computer operating systems
  • Intermediate  principles of computer systems design and/or data communication
  • Intermediate systems  network and/or database administration principles
  • Intermediate  level of understanding of software licensing and copyright protection rules and regulations
  • Recordkeeping principles

Skills in (position requirements at entry):

  • Troubleshooting complex computer or software problems
  • Prioritizing work
  • Providing a high level of customer service
  • Monitoring and assigning work
  • Maintaining records
  • Preparing reports
  • Reading, interpreting, and applying computer technical documentation and manuals
  • Communicating technical information to a non-technical audience
  • Installing, repairing, and maintaining network and/or computer hardware, software and peripherals
  • Communication, and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
  • Analyzing and problem solving
  • Exercise initiative and apply independent judgment

Physical Requirements:
Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, manual dexterity, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05, 05/2013, 12/2013