Administrative & Staff Job Classifications

Class Specification Title: Information Technology Analyst

Series: Information Technology – Professional

Levels in series: 1 | 2 | 3 | 4 | 5 | 6

CLASS SUMMARY

The Information Technology Analyst is the first level of a six level information technology professional series. Incumbents perform  technical analysis, design, programming and administration of College-wide systems. The Information Technology Analyst is distinguished from the Information Technology Advanced Analyst which has the responsibility of performing full performance level duties involving complex analytical work.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

1. Testing, implementing, maintaining, and modifying programs, applications, reporting systems, network systems and components, and/or databases; reviewing, categorizing, and compiling a variety of data; confers with clients to determine needs and system configurations; authorizing access and/or administering servers and computer workstations.  Daily 20%
2. Testing, installing, implementing, and maintaining software and/or network solutions and systems; preparing user documentation, which includes flowcharts, system programs, user guides, and training materials; training and instructing users in the use of applications.  Daily 20%
3. Providing problem and/or process identification, definition, and solution development; recommending improvements, modifications, and automated solutions; analyzing system problem logs; taking corrective action or recommending alternatives.  Daily 15%
4. Designing and maintaining a variety of reports concerning services, inventory, troubleshooting, the repair and maintenance of computers, servers, and/or software, hardware, and peripherals, and/or other related information technology information.  Daily 15%
5. Supporting technical and non-technical initiatives and the on-going support of systems; overseeing and enforcing software licensing and copyright protection rules and regulations; coordinating activities between campuses/sites and the district.  Daily 5%
6. Monitoring and ensuring applications, databases, and/or networks meet business and performance needs; recommending capital equipment expenditures.  Daily 5%
7. Recommending utilization of functional modules in software to achieve desired results and solutions..  Daily 5%
8. Analyzing, designing and programming of application database and/or systems software.  Daily 5%
9. Supporting interactive web-based reporting applications.  Daily 5%
10. Troubleshooting and assisting with software and process problem diagnosis.  Weekly 5%
11. Performing other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Incumbents assigned to programming support may be responsible for:

• Participating in programming projects
• Software application design and development
• Consultation and analysis with clients
• Technical resource for database application development
• Improving performance of programs and scripts in database and application software

Incumbents assigned to technical infrastructure support may be responsible for:

• Participating in enterprise-wide systems and database administration and tuning
• Participating in upgrade and troubleshooting of production hardware and database systems
• Participating in system security design and administration

Incumbents assigned to network support may be responsible for:

• Participating in setting up and maintaining the College's voice, video, and data networks
• Monitoring availability of critical College telecommunications systems
• Participating in determining hardware, software, and network system functional specifications
• Consulting with contractors, vendors, and clients in ascertaining solutions for network analysis and support

Incumbents assigned to customer support may be responsible for:

• Coordinating activities between assigned campus site and the District's Information Technology Department;
• Overseeing software licensing and copyright protection rules and regulations;
• Contribute to the preparation of the departmental budget;
• Recommends desktop and other technology-related equipment;
• Gathering, testing, analyzing College PC and peripheral configuration standards;
• Developing procedures and solutions to complex client problems;
• Read and write technical documentation;
• Serve as technical resource to Help Desk.

Training and Experience (positions in this class typically require):
Associate's Degree in related field and two years appropriate technical experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):
Some positions may require:

• Microsoft Certified Software Engineer (MCSE) and/or Microsoft Computer Professional (MCP) Certification;
• A+ Computer Certification;
• CCNA preferred for networking positions.
• Certified Software Manager (CSM) may be required for some positions.

Knowledge (position requirements at entry):
Knowledge of:

• Computer and networking principles;
• Computer and network operating systems;
• Database management principles;
• Systems analysis principles;
• Applicable programming languages;
• Web design principles and techniques.

Skills (position requirements at entry):
Skill in:

• Installing, configuring and troubleshooting technological platforms, networks, and systems;
• Creating project flow charts;
• Coding, testing and debugging programs;
• Utilizing and managing databases;
• Written communication;
• Read and write technical documentation;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:
Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, fingering, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be subjected to moving mechanical parts and electrical currents.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05