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Administrative & Staff Job Classifications

Class Specification Title:  Support Technician

Series:  General Administrative Support - General Support

Levels in series:  1 | 2 | 3 | 4

BAND

GRADE

SUBGRADE

FLSA STATUS:

A

1

2

Non-exempt


CLASS SUMMARY

The Support Technician is the second level in a four level General Administrative Support - General Support series. Incumbents are responsible for performing varied intermediate level clerical duties of moderate complexity that require some independent judgment.  Work involves varied tasks and is sometimes checked for accuracy and completeness.  The Support Technician is distinguished from the Support Assistant by its responsibility for performing a wider variety of more difficult tasks involving independence. The Support Technician is distinguished from the Support Specialist that is responsible for performing advanced level clerical assignments requiring greater independent judgment.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Performing various intermediate clerical duties, utilizing standard office equipment, to include: photocopying documents; providing customer service; typing and word processing; researching and responding to inquiries from College employees, students, and general public; and, providing information regarding College processes and procedures. Daily 25%
  2. Preparing and maintaining confidential records. , Daily 15%
  3. Answering the telephone and directing calls; taking and transmitting messages. , Daily 10%
  4. Assembling and compiling data for incorporation into reports.  Creating spreadsheets, maintaining databases and reconciling invoices. Daily 10%
  5. Composing and preparing standard correspondence; updating web and working calendars. Daily 5%
  6. May schedule, train, assign and monitor work of temporary staff and student aides. Daily 5%
  7. Assisting with the preparation and distribution of various bulk mailings, such as fliers, lists, telecourse packets, and schedules of activities. Daily 5%
  8. Maintaining and coordinating room schedules to ensure arrangements are made for meetings, activities and College events. Weekly 5%
  9. Preparing work orders, supply requisitions, requests for services, and related forms and paperwork using established procedures. Daily 5%
  10. Ordering and distributing supplies and maintaining inventory. Weekly 5%
  11. Participating in special projects with staff as directed. Weekly 5%
  12. Attending meetings, taking, transcribing, and distributing minutes.  Weekly 5%
  13. Performing other duties of a similar nature or level. As Required 

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Incumbents assigned to ASETT will be responsible for:

  • Preparing seminar information used in instruction

Incumbents assigned to plant operations and maintenance will be responsible for:

  • Tracking, reserving, and signing out vehicles and gas cards
  • Maintaining vehicle mileage and utility cart logs

Incumbents assigned to legal resources will be responsible for:

  • Reviewing legal billing statements to ensure accuracy

Incumbents assigned to transportation will be responsible for:

  • Dispatching vehicles to College personnel for local and long distance transportation

Incumbents assigned to instructional support will be responsible for:

  • Inputting, maintaining, and distributing the schedule of classes for an assigned campus
  • Performing limited class registration duties

Incumbents assigned to the mailroom will be responsible for:

  • Processing incoming, outgoing, and inter-departmental mail, which includes receiving, sorting, metering, and delivering
  • Preparing charge back reports for mailings

Incumbents assigned to library will be responsible for:

  • Conducting end processing on library materials, including making call number labels and attaching identifying marks and theft deterrent devices
  • Repairing library materials
  • Processing library materials for commercial binder

Training and Experience (positions in this class typically require):  High School Diploma, or General Equivalency Degree, and two years of office experience, including experience using computers and other business equipment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

Arizona driver's license.

Knowledge (position requirements at entry):

Knowledge of:

  • General record keeping principles;
  • Modern office procedures;
  • Basic database management principles;
  • Customer service principles;
  • Inventory maintenance principles;
  • Basic math;
  • Spelling and grammar principles;
  • Mailing and distribution methods.

Skills (position requirements at entry):

Skill in:

  • Using computers and software application programs;
  • Preparing a variety of reports;
  • Organizing work and balancing multiple priorities;
  • Maintaining various databases;
  • Providing customer service;
  • Maintaining various confidential records;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

Positions in this class typically require: reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Some positions in this class are considered heavy work require and require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing and repetitive motions; and require exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.  Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, dusts, poor ventilation, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, intense noises and travel.

NOTE:  The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Updated by Pima Community College : 06/04