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Administrative & Staff Job Classifications

Class Specification Title:  Support Coordinator

Series:  General Administrative Support - General Support

Levels in series:  1  | 2  | 3 | 4

BAND

GRADE

SUBGRADE

FLSA STATUS:

B

2

4

Non-exempt


CLASS SUMMARY

The Support Coordinator is the fourth level in a four level General Administrative Support - General Support series. Incumbents are responsible for performing a variety of highly advanced level assignments of great complexity working under their own initiative with limited supervision. Incumbents are accountable for significant support duties and providing work leadership to other support staff. The Support Coordinator is distinguished from the Support Specialist by its requirement for broad knowledge of all functions and operations, the requirement to apply independent judgment to solve problems and make decisions for the functions and processes for which they are accountable and by its supervisory or work leadership responsibilities.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Providing support to an administrator to include: preparing and proofing reports and correspondence; attending meetings and taking minutes; overseeing office management systems; screening and directing calls. Daily 20%
  2. Organizing, updating and maintaining administrator's web calendar, including the scheduling of meetings, travel, and project timelines; coordinating arrangements for special events and activities both at the College and outside of the College. Daily 20%
  3. Coordinating and overseeing highly confidential matters pertaining to the department and the College. Daily 10%
  4. Supervising staff to include; prioritizing and assigning work; ensuring staff is trained; conducting performance evaluations, and making hiring, termination and disciplinary recommendations. Daily 10%
  5. Interpreting information, policies and operational procedures to College staff, students, and public officials, outside organizations and entities and general public while providing a high level of customer service. Daily 10%
  6. Researching, analyzing, and preparing various administrative and fiscal reports. Weekly 10% 
  7. Coordinating and participating in the preparation and distribution of various department or College related publications and informational material; verifying and ensuring accuracy. Monthly 10% 
  8. Functioning as a liaison to officials and dignitaries on behalf of the College.  Arranging for accommodations, planning and coordinating their activities and serving as the College representative during their visit. Monthly 5% 
  9. Monitoring and maintaining budgets to forecast future costs.  Monthly 5%
  10. Performing other duties of a similar nature or level. As Required 

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Not Applicable.

Training and Experience (positions in this class typically require):  High School Diploma, or General Equivalency Degree, supplemented by related coursework and four years of progressively responsible administrative support experience or two years experience as at the Support Specialist, or equivalent level, including lead experience or supervisory course work; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

None required.

Knowledge (position requirements at entry): 

Knowledge of:

  • Modern office procedures;
  • Database management principles;
  • Customer service principles;
  • Principles of math;
  • Mailing distribution methods;
  • Training principles;
  • Supervisory principles;
  • Basic budget administration principles;
  • Inventory maintenance principles.

Skills (position requirements at entry):

Skill in:

  • Using computers and software application programs;
  • Preparing complex reports;
  • Preparing business correspondence;
  • Analyzing and responding to sensitive situations;
  • Organizing work and balancing multiple priorities;
  • Maintaining various databases;
  • Providing customer service;
  • Maintaining confidential records;
  • Assigning, monitoring, and evaluating work;
  • Supervising staff;
  • Monitoring and tracking a budget;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

Positions in this class typically require: reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE:  The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Updated by Pima Community College : 06/04