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Administrative & Staff Job Classifications

Class Specification Title:  Support Assistant

Series:  General Administrative Support - General Support

Levels in series: 1 | 2 | 3 | 4









CLASS SUMMARY: The Support Assistant is the first level of a four level general office support series. Incumbents are responsible for performing various entry-level clerical duties of limited complexity, which follow well-established procedures and require limited judgment in their execution. Work involves varied tasks and is checked for accuracy and completeness. The Support Assistant is distinguished from the Support Technician who is responsible for performing more diverse and difficult support duties requiring independent judgment.

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

  1. Performing various entry level clerical duties, utilizing standard office equipment, to include: distributing mail, materials and supplies; photocopying documents; typing; and word processing; and, maintaining inventory of office supplies. Daily 50%
  2. Providing customer service, general information and answering questions from college employees, students and the general public. Daily 10%
  3. Compiling data and processing routine documents. Daily 10%
  4. Entering information into databases and generating spreadsheets. Daily 10%
  5. Maintaining office files and records. Filing documents alphabetically, numerically, or by other prescribed methods. Daily 10%
  6. Answering telephone and directing calls; taking and transmitting messages. Daily 5%
  7. Assisting in scheduling rooms for meetings and special events. Weekly 5%
  8. Performing other duties of similar nature or level. As Required

Training and Experience (positions in this class typically require):
High School Diploma or General Equivalency Degree and one year of office or related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

  • Not Applicable.

Knowledge (position requirements at entry):
Knowledge of:

  • Applicable computer programs and equipment
  • Basic filing and recordkeeping principles
  • Modern office procedures
  • Customer service principles
  • Inventory maintenance principles
  • Spelling and grammar principles
  • Basic math

Skills (position requirements at entry):
Skill in:

  • Using computers and software application programs
  • Preparing a variety of reports
  • Filing
  • Maintaining various databases
  • Providing customer service
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:
Positions in this class typically require: reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 03/04